a) if there are delays, in a month, greater than 20 seconds, in the response time, from 1 to 100 times.
b) if there are delays, in a month, greater than 20 seconds, in the response time, from 101 to 200 times.
c) if there are delays, in a month, greater than 20 seconds, in the response time, on more than 200 times.
c) if there are delays, in a month, greater than 20 seconds, in the response time, on more than 200 occasions.
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